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Challenging an Exam Item (Grievance Policy)
An important part of the certification exam development process is to review each exam item (i.e., exam question) to ensure technical accuracy, clarity, relevance, and absence of ambiguity and bias. However, in the event you believe a particular exam item is not valid, you may request an evaluation of the item.
Steps for Challenging Exam Items
Within four calendar days of taking the exam, submit the following information by e-mail to exams@certiport.com with "Exam Item Evaluation" in the subject line:
- Name (as entered at the time of the exam)
- Certiport Candidate ID (if available)
- Mailing address
- E-mail address
- Exam name and version (i.e.; Microsoft® Word version 2002 Core)
- Language in which exam was taken
- Date the exam was taken
- Name and location of the testing center
- Exam score and result
- Number of attempts at the same exam (including system restarts)
- A concise description for the specific exam item(s) at issue
- A concise rationale for evaluation of the item
- Your submittal will be acknowledged by e-mail. At that time, you
will receive either the result of the evaluation or, if more time is needed for evaluation, an estimate of when you can expect a decision.
- Your challenge will be evaluated and you will receive a response within five business days of receipt. Once a decision has been
made, it will be regarded as final and no further evaluation will
occur.
Will I find out whether my answer to a specific item was correct or whether I would have passed if I had gotten it right?
Exam development staff members will review your exam challenge as described above. To protect exam security, we will not provide information about whether your answer was correct, nor will we provide information about how your performance on that item may have affected your final score.
What if I don't agree with the evaluator's decision? May I appeal it?
Before any exam is released, each item is reviewed carefully to ensure technical accuracy, clarity, relevance, and absence of ambiguity and bias. The beta exam process further eliminates any questionable items. By the time an exam is released therefore, each item has been reviewed multiple times. When a candidate submits an item challenge, the process adds an additional review. Therefore, the evaluator's decision in the item challenge process is final and no further evaluation will occur.
Will I be given the rationale for the decision?
To protect exam security, the rationale for the decision will be kept confidential and will not be provided. The evaluation will remain a part of Certiport's records until the exam is retired.
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