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Support Documentation and Patches

New iQsystem 4.3 now available; see documentation below.


Flash is required to run all 2003 Exams.
Please click on the link above to download Macromedia Flash.

FAQ
The FAQ has answers to our most commonly asked questions by test takers and testing centers. NOTE: Requires Shockwave plug-in.

Configuration instructions are included under the FAQ. Outlook XP is configured when the software is installed. If you have need to reconfigure Outlook XP, use this file.

iQsystem Patches

Windows Installer Patch
This patch may be required if using an older version of Microsoft Windows 98/2000. The installation program will prompt to download this patch if it is required to complete the installation process. NOTE: DAO Patch and new Stability Exam Engine are included with iQsystem 4.2. Please update software to 4.2 to take advantage of these patches.

DAO Patch
This patch is required to run Microsoft Excel 2000 Expert and Microsoft Access 2000 exams. DAO was provided in prior iQsystem releases but was removed when the database was converted to an SQL database. The Microsoft Excel 2000 Expert and Microsoft Access 2000 exams still require DAO. The patch will be restored to future installations. In the meantime, please download and install this patch on Testing Workstations that are running Office 2000 exams.

Slammer Virus
The W32.SQLExp.Worm (SLAMMER) is a Category 3 worm that targets servers running Microsoft SQL 2000, and Microsoft SQL MSDE 2000. The worm sends 376 bytes to 1434/udp (the SQL Server Resolution Service Port), which will result in a Universal Broadcast causing the Local Area Network to be overloaded.

  1. Microsoft has an update to the SQL MSDE 2000 software, go to:
    http://www.microsfot.com/sql/downloads/securitytools.asp
  2. Download the SQL Critical Update Kit:
  3. Run the self-extracting archive file which will create C:\SQLCritUpdPkg.
  4. Execute C:\SQLCritUpdPkg\SQLCritUpd\SQLHotFix_ENU.exe

iQsystem Documentation

iQsystem Software Installation Guide
This document provides step-by-step instructions for installation of the new software.

iQcenter Operation Manual for iQsystem 4.3
This manual provides step-by-step instructions for installation of the new 4.3 software, administering examinations, and using the iQcenter Dashboard.

Microsoft® Office Specialist Logo License Agreement
All Centers must complete this document prior to receiving the Office Specialist program logo.

IC³ Logo License Agreement
All Centers must complete this document prior to receiving the IC³ program logo.



Training for iQsystem

Interactive Training
This document requires Macromedia® Shockwave player.